Digital Survey

We’d welcome your feedback and would appreciate your participation in a brief customer satisfaction survey to let us know how we can improve your experience.

1. Have you used TfL’s website or apps in the last month?

2. Which have you used? (Please choose any that you have used)




3. Based on your experience with our website or apps do you feel TfL cares about our customers? (0-100 score)

50

4. And when you used our website or apps did you complete the task you intended?



5. Is there anything we could do to improve our website or apps?

Read our privacy policy and how TfL uses personal information for Oyster and Contactless.

  • Terms & conditions
  • Privacy & cookies